Privacy Policy

Last updated: April 26, 2025

Your privacy is important to us. This Privacy Policy explains how NextGen Cloud Academy ("we," "our," "us") collects, uses, discloses, and protects your personal information when you use our website and services. This policy applies to all users of our services, including parents/guardians and children participating in our programs.

1. Information We Collect

We may collect the following types of information:

  • Personal Information from Parents/Guardians: Name, email address, phone number, mailing address, payment information, and emergency contact details provided during registration or communication with us.
  • Information About Children: Name, age, educational background, learning preferences, and other information necessary to provide educational services. We collect this information only with verifiable parental consent.
  • Usage Data: Information about how you interact with our website, including your IP address, browser type, device information, pages visited, time spent on the site, and other diagnostic data.
  • Photographs and Recordings: During classes, we may take photographs or recordings for educational, promotional, or security purposes, as described in our Terms of Service.
  • Communications: Records of your correspondence with us, including emails, phone calls, and other communications.

2. How We Collect Information

We collect information through various methods:

  • Direct Collection: Information you provide when you register for courses, contact us, or participate in surveys.
  • Automated Collection: Through cookies, tracking technologies, and other tools when you visit our website.
  • Third-Party Sources: We may receive information from service providers, partners, or publicly available sources to supplement the information we collect directly from you.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our educational services.
  • Process enrollments, payments, and refunds.
  • Respond to your inquiries and provide customer support.
  • Send updates, newsletters, promotional materials, and other information if you opt-in to receive them.
  • Customize and personalize learning experiences for students.
  • Ensure the safety and security of all participants in our programs.
  • Analyze website usage to improve user experience and service offerings.
  • Comply with legal obligations and enforce our policies.

4. Legal Basis for Processing (Ontario, Canada)

We process your personal information based on the following legal grounds:

  • Performance of the contract when we provide you with our services.
  • Your consent, which you can withdraw at any time.
  • Our legitimate interests in operating and improving our services.
  • Compliance with legal obligations under applicable Canadian federal and provincial laws.

5. Children's Privacy

We are committed to protecting children's privacy in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. We take special precautions when collecting and processing information from children under 16:

  • We obtain verifiable parental consent before collecting personal information from children.
  • We collect only the minimum information necessary to provide our educational services.
  • Parents/guardians have the right to review their child's personal information, request its deletion, and refuse further collection or use.
  • We do not use children's personal information for marketing purposes without explicit parental consent.
  • We do not disclose children's personal information to third parties except as necessary to provide our services or as required by law.

To review, update, or delete your child's information, please contact us at info@nextgencloudacademy.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small text files stored on your device. They help us:

  • Remember your preferences and settings.
  • Understand how you interact with our website.
  • Enhance site functionality and user experience.
  • Analyze site traffic and performance.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the basic functionality of the website.
  • Preference Cookies: Allow the website to remember your preferences.
  • Analytics Cookies: Help us understand how visitors interact with our website.

You can manage your cookie preferences through your browser settings or our cookie preference center. If you disable cookies, some features of our website may not function properly.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Student records are typically retained for 5 years after the student's last active enrollment. We will securely delete or anonymize your information when it is no longer needed.

8. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data.
  • Secure hosting environments with firewall protection.
  • Regular security assessments and updates.
  • Limited access controls for staff members.
  • Staff training on data protection and privacy practices.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, cloud service providers, email services).
  • Educational Partners: Organizations we collaborate with to enhance our educational offerings, with appropriate data protection agreements in place.
  • Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.

We do not sell or rent your personal information to third parties for their marketing purposes. Any third parties who receive your information are obligated to maintain its confidentiality and are prohibited from using it for any purpose other than providing services to us.

10. International Data Transfers

Your information may be processed on servers located outside of Canada, including in the United States. By using our services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. Under Canadian privacy laws, you generally have the right to:

  • Access and receive a copy of your personal information.
  • Request correction of inaccurate personal information.
  • Request deletion of your personal information.
  • Withdraw consent to the processing of your personal information.
  • Object to the processing of your personal information.
  • Request restrictions on the processing of your personal information.
  • Lodge a complaint with a privacy regulatory authority.

To exercise these rights, please contact us at info@nextgencloudacademy.com. We will respond to your request within 30 days.

12. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications (such as AI tool providers). We are not responsible for the privacy practices of these third parties and recommend reviewing their privacy policies. Our inclusion of links to third-party sites does not imply endorsement of the linked sites or their content.

13. AI Tools and Data Processing

In our courses, students may use various AI tools (such as ChatGPT, Claude, Midjourney) as part of their learning experience. These tools are operated by third parties and may collect and process data according to their own privacy policies. We ensure that:

  • Students are instructed not to input personal information into these AI tools.
  • We provide guidance on safe and appropriate use of AI tools.
  • Parents are informed about the AI tools used in our curriculum.

We encourage parents/guardians to review the privacy policies of these third-party AI providers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

NextGen Cloud Academy
Email: info@nextgencloudacademy.com
Address: 3300 Yonge St, Toronto, ON M4N 2L6